IT Help Desk
Kokomo, IN Kokomo, IN Contract Contract $25 - $33 an hour $25 - $33 an hour 14 hours ago 14 hours ago 14 hours ago Position:
IT Technical Support Work Location:
Kokomo, IN 46902 Work Hours:
9am-6pm (onsite) Contract Period:
1 year
Responsibilities:
Serve as the initial point of contact for internal applications, hardware, mobile and remote technology in a manufacturing environment Log, categorize, and take action on all incoming ticket activity in the Helpdesk Ticketing system Follow up on any outstanding issues with customers regarding status and closure of incidents/requests Troubleshoot and resolve hardware, software and network problems Document procedures, FAQs, and inventory of assets Isolate problem trends and complete troubleshooting efforts for recurring problems until discovery of permanent solutions Provides technical advice to executive-level and their assistant based on developed expertise in the field of IT Provide extraordinary IT support to customers at the C-level, and ensure high level of customer satisfaction Build trust and good relationships with customer and act as a bridge between customer and consulting group for new business opportunities Requirements/
Qualifications:
5
years of Corporate Tech Support experience High School Diploma or equivalent required; Bachelor's Degree preferred but not required Strong working knowledge of core applications including Windows 7/10/11, Microsoft Office, Imaging Software, SCCM and Active Directory Excellent problem-solving, communication and interpersonal skills Ability to prioritize and organize work to meet defined SLA's Preferred
Qualifications:
o Android mobile in corporation experience o Strong understanding of MES system Job Type:
Contract Pay:
$25.
00 - $33.
00 per hour
Benefits:
Health insurance Paid time off Schedule:
8 hour shift Day shift Monday to Friday Ability to commute/relocate:
Kokomo, IN 46902:
Reliably commute or planning to relocate before starting work (Required)
Experience:
SCCM:
1 year (Required) Active Directory:
1 year (Required) Image processing:
1 year (Preferred) Work Location:
In person.
Estimated Salary: $20 to $28 per hour based on qualifications.
IT Technical Support Work Location:
Kokomo, IN 46902 Work Hours:
9am-6pm (onsite) Contract Period:
1 year
Responsibilities:
Serve as the initial point of contact for internal applications, hardware, mobile and remote technology in a manufacturing environment Log, categorize, and take action on all incoming ticket activity in the Helpdesk Ticketing system Follow up on any outstanding issues with customers regarding status and closure of incidents/requests Troubleshoot and resolve hardware, software and network problems Document procedures, FAQs, and inventory of assets Isolate problem trends and complete troubleshooting efforts for recurring problems until discovery of permanent solutions Provides technical advice to executive-level and their assistant based on developed expertise in the field of IT Provide extraordinary IT support to customers at the C-level, and ensure high level of customer satisfaction Build trust and good relationships with customer and act as a bridge between customer and consulting group for new business opportunities Requirements/
Qualifications:
5
years of Corporate Tech Support experience High School Diploma or equivalent required; Bachelor's Degree preferred but not required Strong working knowledge of core applications including Windows 7/10/11, Microsoft Office, Imaging Software, SCCM and Active Directory Excellent problem-solving, communication and interpersonal skills Ability to prioritize and organize work to meet defined SLA's Preferred
Qualifications:
o Android mobile in corporation experience o Strong understanding of MES system Job Type:
Contract Pay:
$25.
00 - $33.
00 per hour
Benefits:
Health insurance Paid time off Schedule:
8 hour shift Day shift Monday to Friday Ability to commute/relocate:
Kokomo, IN 46902:
Reliably commute or planning to relocate before starting work (Required)
Experience:
SCCM:
1 year (Required) Active Directory:
1 year (Required) Image processing:
1 year (Preferred) Work Location:
In person.
Estimated Salary: $20 to $28 per hour based on qualifications.
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