Assistant IT Field Technician
3.
2 Kokomo, IN Kokomo, IN Full-time Full-time $24 an hour $24 an hour Job Description Shift:
4:
00 p.
m.
- 12:
30 a.
m.
Monday- Friday Essential Job Functions Provides on-site field support to customers including installation, and servicing and repairing systems and equipment.
Verifies and approves operational quality of system equipment.
Resolves customer issues in the areas of hardware installation, repair, upgrade and maintenance.
Assists in investigating and resolving complex installations and maintenance matters of significance.
Instructs customers in the operation and maintenance of systems/equipment.
Ensures issues are referred to the appropriate personnel/service areas for follow up, testing and troubleshooting.
Ability to walk and stand for several hours.
Will train the right candidate on automotive software and processes.
Basic Qualifications High school diploma or G.
E.
D.
1-2 years of service desk or field support experience Experience working with the company's hardware, software and equipment products Skills required:
o Basic PC troubleshooting o Active Directory knowledge o Ticketing system (ServiceNow) o Able to read and follow knowledgebase articles.
o Some LAN/WAN experience helpful o Excellent communications skills o 1+years service desk/helpdesk o Ability to walk or stand for long periods.
o Flexible for shifts changes and overtime as needed.
Other Qualifications Good interpersonal skills to work with customers and other unit personnel Good analytical and problem solving skills Good communication skills Good time management and organizational skills Ability to resolve hardware and equipment problems Willingness to travel to other sites within 20 miles Work Environment Office/Automotive Plant environment - 100% on-site May require weekend and holiday work May require shift work including afternoon and midnight shifts Job Type:
Full-time Pay:
$24.
00 per hour
Benefits:
401(k) 401(k) matching Dental insurance Employee assistance program Employee discount Flexible spending account Health insurance Health savings account Life insurance Paid time off Referral program Tuition reimbursement Vision insurance Schedule:
8 hour shift Evening shift Holidays Monday to Friday Overtime Weekends as needed Ability to commute/relocate:
Kokomo, IN:
Reliably commute or planning to relocate before starting work (Required) Application Question(s):
Would you be willing to work 4:
00 p.
m.
- 12:
30 a.
m.
M-F ?
Experience:
Desktop support:
2 years (Preferred) Work Location:
In person Essential Job Functions.
Estimated Salary: $20 to $28 per hour based on qualifications.
2 Kokomo, IN Kokomo, IN Full-time Full-time $24 an hour $24 an hour Job Description Shift:
4:
00 p.
m.
- 12:
30 a.
m.
Monday- Friday Essential Job Functions Provides on-site field support to customers including installation, and servicing and repairing systems and equipment.
Verifies and approves operational quality of system equipment.
Resolves customer issues in the areas of hardware installation, repair, upgrade and maintenance.
Assists in investigating and resolving complex installations and maintenance matters of significance.
Instructs customers in the operation and maintenance of systems/equipment.
Ensures issues are referred to the appropriate personnel/service areas for follow up, testing and troubleshooting.
Ability to walk and stand for several hours.
Will train the right candidate on automotive software and processes.
Basic Qualifications High school diploma or G.
E.
D.
1-2 years of service desk or field support experience Experience working with the company's hardware, software and equipment products Skills required:
o Basic PC troubleshooting o Active Directory knowledge o Ticketing system (ServiceNow) o Able to read and follow knowledgebase articles.
o Some LAN/WAN experience helpful o Excellent communications skills o 1+years service desk/helpdesk o Ability to walk or stand for long periods.
o Flexible for shifts changes and overtime as needed.
Other Qualifications Good interpersonal skills to work with customers and other unit personnel Good analytical and problem solving skills Good communication skills Good time management and organizational skills Ability to resolve hardware and equipment problems Willingness to travel to other sites within 20 miles Work Environment Office/Automotive Plant environment - 100% on-site May require weekend and holiday work May require shift work including afternoon and midnight shifts Job Type:
Full-time Pay:
$24.
00 per hour
Benefits:
401(k) 401(k) matching Dental insurance Employee assistance program Employee discount Flexible spending account Health insurance Health savings account Life insurance Paid time off Referral program Tuition reimbursement Vision insurance Schedule:
8 hour shift Evening shift Holidays Monday to Friday Overtime Weekends as needed Ability to commute/relocate:
Kokomo, IN:
Reliably commute or planning to relocate before starting work (Required) Application Question(s):
Would you be willing to work 4:
00 p.
m.
- 12:
30 a.
m.
M-F ?
Experience:
Desktop support:
2 years (Preferred) Work Location:
In person Essential Job Functions.
Estimated Salary: $20 to $28 per hour based on qualifications.
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